Processing & Shipping Info
Order Processing
The processing or tailoring time for your order may vary depending on the type of item you have ordered.
All our dresses are Made-to-Order, which means we only begin sewing them once an order has been confirmed. It may take several days for us to complete the tailoring process before the item can be shipped.
The tailoring time varies depending on the category of the item. Please refer to the table below for estimated tailoring times:
| Category | Tailoring Time |
| Wedding Dresses | 20-25 workdays |
| Special Occasion Dresses | 15 workdays |
| Men suits | 10-15 workdays |
Please note that these times are estimates and may vary slightly. We appreciate your patience and understanding as we strive to provide you with a high-quality product.
If you have any further questions or concerns regarding your order, please feel free to contact us.
Shipping Information
The shipping time for your order may vary depending on the destination. Please see the table below for the available shipping methods, estimated delivery times, and shipping costs:
|
Shipping Method |
Region |
Shipping Time (business days) |
Shipping Cost (US Dollars) |
|
Standard Shipping |
United States, France, Germany, United Kingdom, Australia, New Zealand, Canada, Ireland, Switzerland, Sweden, Italy, Austria |
12-15 |
Free |
|
|
All Other Countries |
15-20 |
$29.99 |
|
Express Shipping |
United States, France, Germany, United Kingdom, Australia, New Zealand, Canada, Ireland, Switzerland, Sweden, Italy, Austria |
5-7 |
$29.99 |
|
|
All Other Countries |
7-10 |
$49.99 |
Please note that these delivery times are estimates and may be subject to unforeseen delays or customs clearance procedures. Shipping costs may also vary based on the weight and dimensions of the package.
We strive to ensure timely and undamaged delivery of every package we send out. However, once the package leaves our facilities, we have limited control over its journey.
While we are not liable for lost or stolen packages, we are here to offer assistance if any issues arise during transit.
Before reaching out to us, we suggest checking your tracking number to confirm the status of your order. Depending on the status, you can try the following steps:
- Marked as Delivered:
Check with your neighbors, household members, leasing office, or building manager in case the package was mistakenly delivered to them.
If marked as delivered within the last 24 hours, wait for an additional day (unless it’s an urgent matter) as carriers may occasionally mark packages as delivered prematurely. If the package still doesn’t arrive after 48 hours, please contact us.
Please note that if you haven’t confirmed delivery within 30 days from the dispatch date due to shipping delays, our system will automatically update your order status to “All Completed”. You can still track the shipping record for updates, and the 14-day return window will start from the day you receive the package according to the record. Feel free to contact us for further inquiries.
- Still in Transit:
The carrier may have experienced a delay and adjusted the estimated delivery window. If the tracking status was updated recently (within the past 2-3 days), everything should be fine. Kindly wait for the package to be delivered.
If you remain concerned, you can directly contact the carrier for the most up-to-date information.
- Pending Delivery:
If the tracking status indicates a pending delivery, reach out to the carrier for an explanation.
Sometimes packages are marked as pending when drivers face hazardous conditions or if the carrier encounters internal issues.
If none of the above steps resolve the issue, and you have already contacted the carrier without success, please provide our customer service team with your order number and requirements. We will do our best to assist you.
When to Order
When placing an order, it's helpful to keep in mind the total delivery time, which includes both processing/tailoring time and shipping time. At checkout, we'll provide you with an estimated delivery window, which you can also find in your order confirmation email. If your order includes multiple items, they'll be shipped together, so the total processing/tailoring time will depend on the product with the longest processing/tailoring time.
Please note that processing/tailoring times may occasionally increase, especially during January to March.
All our dresses are made-to-order items, it can take several weeks to tailor them, plus additional time for shipping and delivery, which varies by country. Therefore, we advise ordering made-to-order items 1-3 months before your event to avoid delays due to unforeseeable circumstances, such as natural disasters or carrier-related issues.
If you're unsure about the processing/production time of a specific item, you'll find this information on the item details page. Please keep in mind that estimated delivery windows may change at checkout based on the provided shipping address. So, be sure to check the delivery window at checkout before placing your order.
Important Reminders:
• An estimated delivery window will be provided during checkout and can be viewed under the shipping methods section.
• We recommend ordering made-to-order items no earlier than 3-4 months prior to your event date to allow for production time, shipping, and potential alterations (which are common with formal wear).
• Please note that custom-sized dresses are non-returnable.
• Currently, we do not offer exchanges. If you purchase a dress and find it unsuitable, you must process a return.